slate.tracker / docs

Frequently Asked Questions

Pricing

How much does Slate Tracker cost?

There are three plans: Indie, Episodic, and Tour. Each has a monthly image quota and a seat count. The current numbers live on the pricing page.

Do you charge per image?

No. You pick a monthly quota when you subscribe, and processing within that quota is included. If you go over, the agent queues new images rather than charging you overage. Upgrade your plan and the queue processes immediately.

Each plan includes a fixed number of seats. You can move a seat between machines from the cloud dashboard (Settings, License keys, Release seat). A seat can be re-claimed by the next machine that uses the key.

Is there a free trial?

Yes. New accounts get a 14 day full feature trial. No credit card required to start.

What happens to my images if I cancel?

Your processed images stay on your disk forever; the agent does not need a license to keep them. The review queue, correction history, and any other cloud held metadata are deleted 30 days after cancellation.

Privacy

Do you store my reference images?

No. The agent sends a resized copy of each image through our vision engine for reading, and the response comes straight back. We do not retain image bytes on our servers.

Do you store the text the engine reads from the slate?

Only the text from images you explicitly send through the review queue or the correction flow is stored, and only because the cloud dashboard needs it to show you the queue. Everything else is held locally on your machine.

Where is the cloud hosted?

The cloud runs on AWS in eu-west-1 (Ireland) and us-east-1 (Virginia). Your data lives in the region closest to the IP your agent calls from, with no cross region replication.

Yes. We have a Data Processing Agreement available on request for production companies that need one in writing. Write to privacy@slate-tracker.com.

Does the agent send any telemetry?

By default it sends crash reports only. Usage metrics are off. You can turn both off in config.yaml under telemetry. See Configuration Reference.

Compatibility

Which operating systems are supported?

Windows 10 (build 19045 or later) and Windows 11.
macOS 13 Ventura and later.
A Linux community build is in private alpha. Write to admin@tolmon.com if you want to test it.

Which lighting consoles are supported?

grandMA3: fully supported, see the desk page.
grandMA2: beta, see the desk page.
ETC Eos: coming soon, see the desk page.

Which camera systems work with the slate reading?

Slate Tracker reads any still image with a visible slate card. The model does not care about camera brand. We have tested on ARRI, RED, Sony, Blackmagic, Panasonic, and iPhone reference shots.

Does it work with Pomfort Silverstack or DaVinci Resolve?

There is no direct integration today. The output folder is plain JPEGs in folders, so any tool that reads files from disk can pick them up. A first class Silverstack integration is on the roadmap.

Performance

How fast does it process images?

A single image takes roughly two to four seconds end to end on a mid range laptop with a typical broadband connection. The agent processes several in parallel; default is 3 concurrent reads.

Can it keep up with a busy on set day?

Yes. We have tested at 1500 images per shoot day with no backlog. If you need higher throughput, raise vision.max_parallel. See Configuration Reference.

Does it work offline?

The agent can watch and queue offline, but it cannot process images without reaching our vision engine. As soon as the connection is back, the queue drains automatically.

Does it use a lot of CPU or RAM?

The agent itself sits around 80 MB of RAM and minimal CPU when idle. During parallel reads CPU spikes during image resizing. We have not seen it cause trouble on any machine new enough to run the Windows or macOS versions we support.

Support

How do I contact support?

In app: cloud dashboard, Settings, Support.
Email: admin@tolmon.com.
Urgent on set: write URGENT in the subject and the on call engineer will pick it up.

What hours is support available?

Standard support is Monday to Friday, 09:00 to 18:00 UK time. The URGENT on call rotation runs 24 hours during weeks where any subscriber has a live show on, which in practice is most of the year.

Is there a community forum?

Not yet. We are running a private Slack with active subscribers for now. Ask in your first support reply and we will add you.

How do I report a bug?

The fastest path is Settings, Support in the cloud dashboard, which attaches your latest log automatically. If you want to follow along publicly, watch the changelog on the marketing site.